Returns & Refund Policy

At EyeCatcher, we are committed to delivering brilliance in every piece. Should you feel unsatisfied with your acquisition, we are ready to assist. Our brand provides a 7-day window for returns or exchanges from your delivery date. To qualify, jewelry must remain in original, unworn condition with all tags and protective packaging secured.

Claims for Missing or Broken Jewelry

Should you encounter a broken, incorrect, or missing piece, contact us within 24 hours of receipt. A continuous unboxing video is required for all claims; this footage must begin with the unopened parcel and capture the inspection in one take. Once verified by our specialists, we will arrange for a prompt replacement or a store refund.

Caring for You

Our collections are crafted for durability and shine, but fine jewelry requires mindful handling. Protect your treasures by avoiding contact with water, cosmetics, and cleaning agents. For optimal preservation, keep items in an airtight pouch. Please be aware that scratches or discoloration from daily wear are excluded from our return terms.

Visual Variations

We prioritize color accuracy in our photography. However, due to the unique nature of gemstones and variations in screen calibration, minor differences between the digital image and the physical product may occur. These subtle variances are not considered manufacturing defects.

Help Center Contact

To start a return or ask a question, please email our concierge at support@eyecatcher.store. Our team responds within 48 hours during business days. Ensure you include your order ID for faster processing.
UNBOXING POLICY - PLEASE READ BEFORE PLACING YOUR ORDER
1. Opening / Unboxing Video is Mandatory:
A complete, uncut opening video of the parcel is mandatory for every order.
2. For Damage / Missing / Wrong Item:
In case of any damage, missing item, or any other issue, a clear opening video must be provided. The video should start from the sealed parcel condition and show the complete opening process without any cuts or pauses.
3. No Video, No Claim:
Without a proper opening video, we will not be responsible for any claims regarding missing, damaged, or misplaced items.
4. Refund Policy:
In case of a confirmed damaged or misplaced order, the amount will be refunded after our verification.
Please go through these points carefully before placing your order.
Thank you for choosing us!

Effective Date: June 2026. EyeCatcher maintains the authority to update these terms at any given time if needed.